First appointments are approximately 15 minute assessment time (postural assessment and joint testing to find out the root cause of any pain) with the remaining time as bespoke treatment time.
As a mobile service we also require onsite parking and an adequate amount of working floor space for a standard massage couch.
Where possible, we provide clients with text or social media messaging reminders for appointments. However the responsibility for attending your appointment and giving us appropriate notice for changes and cancellations lies with you.
When you book an appointment, we allocate you an appropriate period of time that can be very difficult to reallocate at short notice and can be severely detrimental for a small business. We therefore ask you to give us at least 24 hours notice if you are unable to attend or wish to rearrange your appointment.
We operate a 24 hour cancellation policy for appointments and will charge you for missed appointments as below:
More than 24 hours notice: no fee
Less than 24 hours notice: 50% fee / retention of deposit
No notice / missed appointment: 100% fee
Missed appointment and late cancellation invoices have a 30 day payment terms. If unpaid, this will remain on file and payment will be required before you can rebook another appointment.
Missed appointments may lead to refusal of our services
Ryan would love discuss your issues and help with your rehabilitation.